Shipping policy

Last updated: 18 August 2026

1. Handmade and Made-to-Order Products

All Modern Goddess Patina products are handmade and made to order.

Our usual processing time is 3–5 business days before dispatch. Processing time is separate from delivery time.

During launches, promotions, public holidays or periods of unusually high demand, processing may take longer. Where a material delay affects your order, we will try to notify you using the contact details provided at checkout.

2. Free Tracked Shipping

Standard tracked shipping is free on all orders.

Once your order has been dispatched, we will send tracking information to the email address provided at checkout. Tracking updates are supplied by the carrier and may take time to appear.

3. Estimated Delivery Times

The following estimates apply after dispatch:

- United Kingdom: 3–5 business days
- European Union: 3–8 business days
- United States and Canada: 3–8 business days
- Australia and New Zealand: 3–8 business days
- Singapore and other Asian destinations: 3–8 business days
- Rest of the world: 5–10 business days

These are estimates, not guaranteed delivery dates. Customs processing, severe weather, local postal delays, strikes and other events outside our reasonable control may affect delivery.

4. Customs Duties and Import Taxes

Where duties and import taxes are displayed and collected at checkout, they are included in the amount you pay.

If duties or taxes are not collected at checkout for a particular destination, local customs or tax authorities may charge them before delivery. You are responsible for any such charges unless applicable law states otherwise.

We are not responsible for delays caused by customs inspections or local authorities.

5. Address Changes

Please check your delivery address carefully before submitting your order.

If you need to make a correction, contact moderngoddesspatina@gmail.com as soon as possible. We will try to make the change before dispatch, but we cannot guarantee that an address can be changed after an order has entered production or the shipping process.

6. Incorrect Addresses, Unclaimed Parcels and Failed Delivery

If an order is returned because:

- The address supplied was incorrect or incomplete
- Delivery was refused
- The parcel was not collected
- The customer did not cooperate with reasonable delivery or customs requirements

we may ask you to pay the actual cost of reshipping the order.

If you instead request a refund after the parcel is returned to us, we may deduct actual carrier, return, customs or related costs caused by the failed delivery, but only where permitted by applicable law.

This does not affect rights arising where the failure was caused by us or the carrier.

7. Refused Customs Charges

If a parcel is refused because the recipient declines to pay a customs charge that was not collected at checkout, any refund will be considered only after the parcel has been returned to and inspected by us.

Where permitted by law, actual outbound shipping, return shipping, customs and carrier charges incurred because of the refusal may be deducted from the refund.

8. Lost Parcels

If tracking indicates that your parcel may be lost, contact us at moderngoddesspatina@gmail.com.

We will investigate with the carrier. If the parcel is confirmed lost, we will offer an appropriate replacement or refund.

We may ask you to complete a carrier declaration or provide other reasonable information needed for the investigation.

9. Damage During Delivery

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us within 48 hours where reasonably possible and provide:

- Your order number
- A description of the damage
- Photographs of the product
- Photographs of the outer and inner packaging

The 48-hour request helps us submit carrier claims and does not remove any statutory rights you may have.

10. Risk of Loss

Risk in the product passes to you when the product is delivered to you or to a person identified by you to receive it, subject to any mandatory consumer law that applies.

11. Contact

Shipping questions should be sent to:

moderngoddesspatina@gmail.com