Refund policy
Last updated: 18 August 2026
We hope you will love your Modern Goddess Patina journal. Because every item is handmade and made to order, please read the following conditions carefully.
1. Fourteen-Day Return Period
For non-personalised products, customers worldwide may request a return within 14 days after receiving the order.
After your return has been authorised, the product must be sent back within 14 days unless we agree otherwise or applicable law provides a longer period.
To begin a return, email moderngoddesspatina@gmail.com with:
- Your order number
- The item you wish to return
- The reason for the return
- Relevant photographs if the product is damaged, faulty or incorrect
Do not send a return without first contacting us.
2. Personalised and Engraved Products
Products made to your individual specifications, including products with personalised engraving, are final sale and cannot normally be cancelled, returned or exchanged.
This exception does not apply if the product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract. Your statutory rights remain unaffected.
A product is not automatically excluded from return merely because it is handmade or made to order. A non-personalised made-to-order product remains eligible under the standard return rules.
3. Return Condition
Eligible returns must be:
- Unused and unworn
- Free from marks, damage, odour or signs of use
- Returned with all accessories, charms, inserts and components originally supplied
- Returned with original packaging where reasonably possible
- Accompanied by proof of purchase
You may handle a product to the extent reasonably necessary to inspect it. If handling goes beyond what would normally be permitted in a shop and reduces the product’s value, we may make a lawful deduction reflecting that reduction.
4. Natural Leather Characteristics
Our journals are made from natural leather.
Variations in colour, grain and texture, as well as wrinkles, creases, small marks and changes that develop into a patina through use, are natural characteristics of the material. These characteristics are not normally manufacturing defects.
This does not affect your rights where the product is genuinely damaged, faulty or materially different from its description.
5. Items That Cannot Be Returned
Unless faulty or otherwise required by law, we do not accept returns of:
- Personalised or engraved products
- Gift cards
- Items clearly marked as final sale
- Samples or Grade B products sold with disclosed imperfections
- Used journal inserts
- Products damaged through misuse, neglect or unauthorised alteration
Discounted products are not automatically final sale unless they were clearly identified as such and the restriction is lawful in your location.
6. Momento Products and NFC Activation
Activating or testing the NFC feature does not by itself make a non-personalised Momento Journal ineligible for return.
The physical product must still satisfy the return-condition requirements and must not show wear or damage beyond reasonable inspection.
Before returning a Momento Journal, you should export any Archive content you wish to keep. Once an accepted return has been received and processed, the associated Archive will be deactivated.
You may separately request deletion of the Archive by emailing us.
7. Return Shipping
Unless the product is faulty, damaged, incorrect or applicable law requires otherwise, you are responsible for return shipping costs.
We recommend using a tracked service and retaining proof of postage. You are responsible for the returned parcel until it reaches us, except to the extent applicable consumer law provides otherwise.
Approved returns should be sent to:
Modern Goddess Patina
Prospect Place
Wapping Wall
London E1W 3TJ
United Kingdom
8. Faulty, Damaged or Incorrect Products
If a product arrives damaged, faulty or incorrect, contact us as soon as possible.
Where reasonably possible, please report delivery damage within 48 hours and provide photographs of the item and packaging. This helps us investigate, but it does not remove your statutory rights.
Depending on the circumstances and applicable law, we may offer a repair, replacement, price reduction or refund and will cover reasonable return costs where we are responsible.
9. One-Year NFC Chip Warranty
The NFC chip in a Momento Leather Journal is covered by a limited one-year warranty from the date of delivery for malfunction arising under normal intended use.
The warranty covers failure of the NFC chip itself. It does not cover:
- Accidental or deliberate physical damage
- Water, heat or chemical damage
- Misuse or neglect
- Unauthorised alteration or repair
- Damage caused by incompatible equipment
- Failure of a customer’s phone, settings, internet connection or third-party software
- Normal wear to the leather or other physical components
After assessment, we may repair or replace the NFC component or product or provide another appropriate remedy.
This limited warranty is additional to, and does not replace, any statutory consumer rights.
No separate commercial warranty is provided for natural leather wear, appearance or craftsmanship, although statutory rights relating to faulty or misdescribed goods continue to apply.
10. Refunds
We will inspect your return and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. We aim to process the refund within 10 business days after approval and, in all cases, within any period required by applicable law.
Your bank or payment provider may require additional time to display the refund.
If you have not received an approved refund after 15 business days, contact moderngoddesspatina@gmail.com.
11. Original Delivery Costs
Because standard shipping is provided free of charge, there is normally no standard outbound delivery charge to refund.
Where you paid for an optional enhanced delivery service, we will refund only the amount required by applicable law, which may be limited to the cost of standard delivery.
We do not deduct our internal standard outbound shipping cost from an ordinary eligible cancellation where doing so would conflict with applicable consumer law.
Different treatment may apply where a parcel is returned because of an incorrect address, refusal, failure to collect it or refusal to comply with customs requirements, as described in our Shipping Policy.
12. Exchanges
We do not operate a direct exchange service.
The simplest way to obtain another product is to return an eligible item and place a new order after the return has been approved. Personalised products remain subject to the final-sale rule.
13. Statutory Rights
Nothing in this policy limits rights that cannot lawfully be excluded, including rights relating to faulty, damaged, unsafe, misdescribed or incorrectly supplied products.